Call Center / Customer Care Coordinator Opportunity (South San Francisco)

Posted

Customer Care Coordinator – Current Opening

 

Looking for an exciting opportunity at a large Biotech company?  We have a great opening for Customer Care Coordinators! Bachelor’s Degree is REQUIRED.

 

Please send your resume to: resume@compasscgroup.com.

 

We are currently seeking CONTRACT/TEMPORARY Customer Care Coordinators for a South San Francisco opening. This opportunity is for 6 months or longer! The Coordinator will support multiple ongoing department projects, as needed. In addition, the Coordinator will provide excellent customer service to all internal and external customers.

 

Responsibilities:

  • Excellent customer service skills, friendly phone voice, and ability to multi-task.
  • Process high volume of incoming faxes (electronically), must read faxes & determine where and how they are filed.
  • Answer all incoming calls and triages customers to the appropriate staff.
  • Review data submitted through referral sources, perform initial data entry into the system, prepare hard copy file and generate and remit referral acknowledgment letter to referring source.
  • Must possess solid team work and relationship management skills, as well as a flexible work style.
  • This position may require some flexibility in work shifts times.

 

Experience:

We are looking for a Customer Service Analyst with approximately 1-2 years or more years of experience and should knowledge of data entry and basic computer skills. Strong organizational skills is a must!

Bachelor’s Degree is REQUIRED.

 

Please send your resume to: resume@compasscgroup.com.

Leave a Reply

  • (will not be published)